At Jasper’s Leather Co., each product is handcrafted in small batches using premium materials and traditional construction methods. Due to the nature of handmade leather goods, our return policies differ from mass-produced retailers.

By placing an order, you agree to the terms below.

Returns — Standard Items

We accept returns on unused, non-custom products within 14 days of delivery.

To be eligible for a return, items must:

Be unused and uncarried

Show no signs of wear, forming, staining, or damage

Be returned in original condition

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds are issued to the original payment method after inspection and approval.

Custom & Made-to-Order Items

All custom, personalized, made-to-order, or bulk production items are final sale and are NOT eligible for return or refund.

This includes:

Custom sizing or specifications

Personalized stamping or carving

Special finishes or modifications

These items are produced specifically for the customer and cannot be resold.

Customer Measurements

Customers are responsible for providing accurate measurements for any item requiring sizing or fit specifications. While we may review submitted measurements for obvious discrepancies or confirm details prior to production, final responsibility for measurement accuracy remains with the customer. Jasper’s Leather Co. is not responsible for fit issues resulting from incorrect or improperly taken measurements, and items produced using customer-provided measurements are not eligible for return or refund due to fit.

Exchanges

Unused standard items may be exchanged within 14 days of delivery.
Customers are responsible for all shipping costs associated with exchanges.

Warranty & Defects

We stand behind the quality of our workmanship.

If a product fails due to material or craftsmanship defects, we will repair or replace the item at our discretion.

This warranty does NOT cover:

Normal wear and aging

Cosmetic changes to leather

Water, oil, or environmental damage

Misuse, neglect, or improper care

Modifications or repairs performed by others

Leather is a natural material and will develop character over time. This is not considered a defect.

Return Authorization

All returns or warranty claims must be approved prior to shipping.

To request authorization, contact:
jaspersleatherco@gmail.com

Or fill out the contact info below.

Please include:

Description of the issue

Photos if applicable

Unauthorized returns may be refused.

Contact

For any questions regarding this policy, please reach out before purchasing. We are happy to clarify fit, sizing, or product details to ensure the right selection.